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2026-09-21 21:49:38

How to Handle a Customer Complaint About Weak or Bitter Coffee

Every café manager and barista knows the feeling: the morning rush is in full swing, the steam wand is hissing, and a customer walks back up to the counter holding a cup with a look of disappointment. Their feedback is brief but clear: "My coffee tastes watery," or "This espresso is unpleasantly bitter." In the fast-paced hospitality world, a misbrewed beverage can feel like a minor...

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